Ordering & Customization
Q: Do you offer custom furniture designs?
A: At this time, we offer our carefully designed collection, but you can customize any piece by choosing an unfinished option to apply your own finish.
Q: Can I choose an unfinished option for any item?
A: Yes! All our furniture pieces are available in an unfinished state, allowing you to personalize them to your liking.
Shipping & Delivery
Q: How long does it take to process and ship my order?
A: Orders are typically processed within 3-5 business days. Standard shipping takes approximately 5-10 business days, depending on your location.
Q: Do you offer international shipping?
A: Currently, we ship within the United States. If you're interested in international shipping, please contact us for availability and rates.
Q: What if my order arrives damaged?
A: Please contact us within 48 hours of delivery with photos of the damage, and we’ll work quickly to resolve the issue.
Assembly & Materials
Q: Is assembly required for your furniture?
A: Yes, but all of our furniture is designed for tool-free assembly, making it quick and hassle-free.
Q: What materials do you use?
A: We use high-quality Baltic birch plywood, known for its durability and smooth surface, perfect for both finished and unfinished options.
Returns & Exchanges
Q: What is your return policy?
A: Please refer to our Return Policy for details on returns and exchanges. If you have any issues, contact our customer support team.
Customer Support
Q: How can I contact customer service?
A: You can reach our customer service team via email PUT EMAIL HERE. We strive to respond to all inquiries within 24-48 hours.
If you have any other questions, feel free to contact us. We're happy to help!
