Shipping policy

Shipping Policy

At Furnela, we strive to provide a seamless and reliable shipping experience for our customers. Below are the details of our shipping policies to ensure transparency and clarity.

Processing Time

  • Orders are typically processed within 3-5 business days.

  • Custom orders may require additional processing time, depending on the complexity of the request.

  • You will receive an email confirmation with tracking details once your order has been shipped.

Shipping Rates & Delivery Times

  • Shipping costs are calculated at checkout based on your location and the size/weight of your order.

  • Standard shipping typically takes 5-10 business days, depending on your location.

  • Expedited shipping options may be available at an additional cost.

Domestic & International Shipping

  • We currently ship within the United States. For international orders, please contact us for availability and shipping rates.

  • Customers are responsible for any customs duties, taxes, or import fees associated with international shipments.

Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will work to resolve the issue as quickly as possible.

  • In case of lost shipments, please reach out to us, and we will assist in locating your package or arranging a replacement if necessary.

Returns & Exchanges

  • Please refer to our Return Policy for details on how to return or exchange items.

Customer Service

  • Our customer service team is here to assist you with any questions or concerns regarding your order, shipping, or product inquiries.

  • You can reach us via email info@furnela.com, and we aim to respond to all inquiries within 24-48 hours.

  • We are committed to ensuring your satisfaction and providing the best possible shopping experience.

For any questions or concerns regarding your shipment, feel free to contact our support team. We appreciate your trust in Furnela and are committed to delivering high-quality furniture with a smooth and hassle-free shipping process.